FAQ

- Can I stay informed of all offers? * Yes! You can sign up for our newsletter at the bottom of our homepage.

- Can I return my order? * You always have the option to return your order within 30 days after the shipping date. Make sure you return the products unworn and undamaged.

- My jewelry was damaged when I got it. *If your item was damaged on delivery, please get in touch with us within 7 days with photographic evidence so that we can get it sorted for you.

- Can I cancel my order? * No, unfortunately not. After you have placed your order with us, we will immediately get to work to get your package to you as soon as possible. Because this process was started immediately, we can no longer cancel this. You can always return your package!

- Do I need an account to place an order? * No, you do not need an account to purchase with us.

- Does any of our jewelry contain nickel? * All our jewelry is nickel free  

- When can I expect my order? * 🇳🇱 The Netherlands - 1 to 2 working days * 🇪🇺 Europe - 2 to 7 working days * 🌎 Rest of the world - 7 to 24 working days  

- How do I submit a complaint? * If you have a complaint about our products or our service, please let us know. Every day we try to get the best out of ourselves to make the service as good as possible. You can contact us via customer service or our email address: info@saint-rossi.com You will receive a substantive response from us within 1 day of receiving your complaint. If you do not agree with the solution or if we cannot reach a solution together? Then you can submit your complaint to the Disputes Committee via the European ODR Platform. Is your question not listed here? Then you can always contact us by sending an email to: info@saint-rossi.com